qc999 Terms and Conditions

1 Introduction and Applicability

qc999 is an online gaming platform that provides casino games, sports betting and various online gaming services for users in Bangladesh. These terms and conditions form a legal agreement between qc999 and its users.

These terms apply to the qc999 website, mobile version and any applications. By accessing, browsing, registering on or using any service of the qc999 platform, you are considered legally bound by these terms and conditions.

These terms may change from time to time. All changes will be published on this page, and continuing to use the platform after any change means you have agreed to the revised terms.

2 Eligibility and Registration

To create an account and use services on qc999, you must meet the following requirements:

• You must be at least 21 years old — applicable only to those aged 21 and above.
• You are not a resident of any country or region where online gaming is completely prohibited.
• You are the owner of a valid and active mobile number and email address.
• You have not previously been banned by qc999.
• You do not already have another account on qc999.

Registration Process

You must provide accurate and complete information at the time of registration. Providing false or misleading information may result in account cancellation. qc999 reserves the right to carry out an identity verification process at any time and may request a government-issued ID or other documents if necessary.

3 Account Management

The security of your qc999 account is your own responsibility. You must follow the guidelines below when managing your account:

• Keep your login credentials (username and password) completely confidential.
• Do not allow anyone else to use your account.
• Notify qc999 immediately of any unauthorized access to your account.
• You are fully responsible for all activity on your account.
• qc999 is not liable for any loss resulting from third-party access to your account.

Account Verification

qc999 may request document verification at any time. If the required documents are not submitted within 7 days of the request, the account may be temporarily suspended. Withdrawals may be held until the verification process is complete.

4 Deposits and Withdrawals

Deposit Terms

To deposit funds into qc999, we accept Bangladesh's major mobile banking methods: bKash, Nagad, Rocket and Upay. The minimum deposit amount across all methods is ৳500.

• The deposit account and the qc999 account must belong to the same owner.
• Deposits from third-party accounts are not accepted.
• Each payment method may have its own limits and processing times.
• All transactions are conducted in Bangladeshi Taka (BDT/৳).

Withdrawal Terms

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 15 minutes to 2 hours. However, processing may be delayed if account verification is pending or unusual activity is detected.

• The withdrawal amount must not exceed the available active balance.
• To withdraw bonus funds, the associated wagering requirements must be met.
• qc999 reserves the right to suspend and investigate a withdrawal if money laundering is suspected.
• The withdrawal account must belong to the qc999 account holder.

5 Bonuses and Promotions

qc999 regularly offers various types of bonuses and promotional offers. All bonuses are granted under specific conditions and may be forfeited if those conditions are not met.

Welcome Bonus

New members receive a 120% bonus on their first deposit — up to a maximum of ৳15,000. The wagering requirement for this bonus is 20x (bonus amount × 20). Bonus funds cannot be withdrawn before the wagering requirement is fulfilled.

• The welcome bonus applies once per account only.
• After claiming a bonus, the wagering requirement must be met within the specified time limit.
• Winnings from a bonus balance may be subject to a specific cap.

General Bonus Terms

• If bonus abuse or manipulation is detected, the bonus and any related winnings will be cancelled.
• Attempting to claim bonuses from multiple accounts will result in an immediate ban.
• The specific terms of each promotion apply to that promotion.
• qc999 reserves the right to modify or cancel any promotional offer at any time.

6 Gaming Rules

Each game on qc999 has its own rules and payout structure. All games are operated under a fair play assurance system.

• The betting limits (minimum and maximum) for each game are clearly displayed in the game lobby.
• Any game round affected by a technical error may be considered void and the stake will be returned.
• Game outcomes are determined based on records stored on the server; even if there is a display error, the server record is final.
• Any round in progress will be completed automatically before the game interface closes.
• Cheating or using unauthorized software in any game is strictly prohibited.

Sports Betting

The specific rules of each event apply when placing bets in the sports betting section. If an event is cancelled or postponed, the refund policy for the related bets will be followed.

7 User Conduct

The following activities are strictly prohibited while using the qc999 platform:

• Harassing, threatening or providing misleading information to other users.
• Exploiting technical errors or system vulnerabilities on the platform for unfair advantage.
• Using automated bots, scripts or other unauthorized software.
• Account hacking, phishing or any form of cybercrime.
• Money laundering or other illegal financial activities.
• Creating multiple accounts to claim bonus benefits.

If any of the above activities are detected, qc999 reserves the right to suspend or cancel the account and forfeit all balances without prior notice.

8 Privacy and Data Protection

qc999 treats the privacy of your personal information with the highest importance. To learn more about how we collect, store and use data, please read our Privacy Policy.

Your account information is protected by SSL encryption technology. We do not sell your information to third parties and data may only be shared for specific legal obligations or for the purpose of providing services.

9 Intellectual Property

All content displayed on the qc999 website — logos, graphics, software, text content, designs and code — is the intellectual property of qc999 or its licensors.

• Reproducing, distributing or modifying any content without prior written permission is prohibited.
• Limited permission applies for personal, non-commercial use.
• The qc999 name or brand may not be used without authorization.

10 Limitation of Liability

qc999 is not liable in the following situations:

• Loss of any game round or bet due to an internet connection failure.
• Unauthorized access to an account resulting from the user's own negligence.
• Indirect losses arising from errors in third-party game software.
• Losses arising from service disruption during technical maintenance.
• Any issues arising from violation of local laws in the user's country.

The amount qc999 is liable to refund will under no circumstances exceed the actual account balance at the time of the relevant incident.

11 Account Suspension and Closure

qc999 may suspend, restrict or permanently close an account in the following circumstances:

• A clear breach of these terms and conditions.
• Suspected fraudulent activity or bonus abuse.
• Failure to cooperate with account verification.
• Voluntary closure at the user's own request.
• A self-exclusion request for responsible gaming reasons.

Balance After Account Closure

For accounts closed due to a breach of rules, the valid balance (excluding bonuses) will be returned to the user's registered payment method, unless an investigation is ongoing. For voluntary account closures, the full valid balance will be returned.

12 Changes to Terms

qc999 reserves the right to modify these terms and conditions at any time. For significant changes, users will be notified via their registered email or a notice will be displayed on the site.

Continuing to use the platform after revised terms are published means you have given your consent to the updated terms. If you do not agree to the new terms, please contact the support team to close your account.

13 Responsible Gaming

qc999 places the highest priority on responsible gaming. We believe gaming is entertainment — not a source of income. The following protective measures are in place on our platform:

• Ability to set personal deposit limits.
• Session time limits and reality reminder messages.
• Option for Self-exclusion.
• Referral information for professional support.

This platform is only for users aged 21 and above. If you feel that gaming is having a negative impact on your life, please read our Responsible Gaming page and get support.

14 Contact

If you have any questions or concerns about these terms and conditions, please contact us:

• Live Chat: Support is available in Bengali 24/7.
• Email: [email protected]

Our support team is always ready to serve you. For any complaints or dispute resolution, please contact our support team first.